Support

We’re here to help

From help with an existing sales enquiry to arranging an after sales service call, get answers to commonly asked questions or fill out the support form and we will be in touch!

Lead Times

All lead times and approximation only and as such are to be used as a guide. Lead times are quoted from the date of deposit paid and site measure (whichever occurs later).

Product Name
Required Time
Roller Blinds
3 - 4 weeks
Roman Blinds
3 - 4 weeks
Venetains
3 - 4 weeks
Panel Glides
3 - 4 weeks
ZiptrakTM OUTDOOR
3 - 4 weeks
Awnings OUTDOOR
3 - 4 weeks
Vertical Blinds
3 - 4 weeks
Pelmets
4 - 5 weeks
Product Name
Required Time
Bonded Roman Blinds
6 weeks
Plantation Sutters
- AUS MADE
- IMPORTED
3 - 6 weeks
8 - 11 weeks
Curtains
- SHEERS/LININGS
- DRAPERY
4 - 6 weeks
8 - 10 weeks
Pleated Blinds
6 weeks
Folding Arm OUTDOOR
6 - 8 weeks

Payments

To make a payment please refer to our payment options below

By Phone

(03) 9796 1101

9 AM - 5 PM Mon-Fri (EST)
9 AM - 1 PM Sat

By EFT

Interlux Design PL

BSB: 063 549
ACC: 1053 9572

In Person

Address

22-24 Intrepid St, Berwick VIC 3806,
Australia

Frequently Asked Questions

*1/09/2023 – 30/11/2023 Receive 40% off on our range of CURTIAN ACCESSORIES including decorator rods, tiebacks, tassels, finials, and ornamental wall hooks.

This is because you buy direct from the manufacturer, and by buying your blinds through Interlux you are supporting an Australian owned business and supporting local jobs. Don’t be fooled by the price though – our products are of great quality.

Each window covering is created from scratch, tailored to suit your window and requirements. Interlux does not offer “cut down” blinds all of our blinds are 100% made to order, we strive for a higher quality level. We check measure every window down to the millimetre and our consultants use their experience and expertise to deliver the best result.

We require a nominal deposit at the placement of order. The balance of payment is due on installation. We accept all major credit cards, eftpos, as well as bank cheque, money order and cash. Interlux Design also offers interest free options. Contact one of our consultants for further details if you would like to take up these payment terms.

Every customer is different and we try offer blinds to suit everyone’s budget, home decor, light & privacy requirements along with ease of operation. If you require a recommendation, feel free to visit our showrooms or contact us to discuss your requirements.

We aim to have most fabric swatches available for you to keep with you. These are available upon request from one of our in-store consultants.

With every house lot purchased we will supply one blind (roller blind) free of charge. Only one offer per household.

Our lead times are somewhat dependent on current workloads, however we generally complete installations within 3-4 weeks of receipt of deposit. Lead times for Plantation shutters is generally 8-10 weeks. Our staff can generally advise this upon confirmation of your order.

Interlux promotes the use of easy care fabrics and finishes. Our staff are always happy to provide advise on the appropriate care for of your Interlux manufactured blinds.

Wash and clean with soapy warm water using a soft broome or brush. PVC material can be scratched so avoid abrasive materials. Hose off and dry with a soft cloth. Twice a year use a PVC Polish. This gives extra protection and a longer life. Regularly spray silicon on all tracks and running gear to ensure smooth operation. Avoid using mowers etc near the blinds, roll them up. Flying debris can cause permanent marks. Do not roll up blinds when wet as it may cause ‘fogging’. As a guide when there is a wind warning (50kph & over) roll up your blind to avoid damage.

In most instances our customers elect us to not only manufacture their blinds but to also install them. Make use of our experience and benefit from the fact that your blinds are covered under a full warranty. In instances which you would prefer to install we are more than happy to provide you with the step by step instructions and advice.

All our blind products are manufactured and fitted to conform with the Federal Government Child Safety Regulations.

Interlux blinds are custom made to your exact specifications, and as such they are not suitable for re-sale or restocking. Please be sure that you check all details thoroughly before finalising your order. A consultation fee is forfeited upon cancellation of order.

If you purchase your blinds using our online quote form you will be entilited to a minimum 10% off RRP. Please see instore for futher details

When operating blinds with chain winders the chain should be held in a vertical posistion to ensure that fabric is not damage, noise is limited in use, and the blind with lift evenly.

Removal: Retract pin by rotating the grooved wheel anti-clockwise until the pin retracts. Installation: Insert chain winder onto the tab of the chain winder bracket. With the chain side installed, slide tube into the opposite bracket, turn grooved wheel until pin retracts into slot. Inserting chain: Loosen (not remove) chain cover. Slide chain between cover and chain wheel. Tighten cover.

Still haven’t found what you’re looking for?

Contact us on (03) 9796 1101 to speak with one of our support team members.